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FAQ
Product Care
Equipment Guides
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Wildcraft Online Shopping is a rewarding experience.
And it will always be so.
We answer any questions you might have, just in case you are wondering why!!
What is Wildcraft?Wildcraft is India's leading Adventure Equipment & Outdoor Gear Company. In this business for more than a decade and a half, and with over a half-million satisfied customers, users find our gear to be aesthetic, durable and functional. Which country is Wildcraft from? Wildcraft is India's first and largest outdoor-gear retail chain. Started and headquartered at Bangalore, Wildcraft, despite its Indian pedigree, today is known as an international brand owing to its superior quality, functionality and design. Are Wildcraft products for me? Our gear currently caters to adventure aficionados, the armed forces, corporate, multi-purpose travel, campuses, casual travelers... we can go on and on - basically everybody who care to spice up their life with a pinch of outdoors and adventure. All we want to do is to quench that thirst for adventure in you. All you need to say is Wildcraft. Who are the founders? You! Wildcraft started in a small garage in the year 1992, to cater to the growing demands for quality adventure and outdoor equipment. We have come a long way since then and over the years have added over 100 designs to suit varied needs. Wildcraft does not have a store in my city? Wildcraft is already available at exclusive stores in Bangalore, Chennai, Hyderabad and Pune. Additionally, select ranges are available in key Indian cities through modern trade chains like Central, Brand Factory, Lifestyle, Globus, Witco etc., as well as other leading stores across India. Also with online shopping option available now, you can now have a shopping experience that does not involve traffic lights, pollution and parking hassles and gives access to the entire Wildcraft Gear range at (literally!!!) your fingertips. Why should I shop online? Well, you get to see latest gear rollouts, avail special offers, coupons and other options. You also get to select colour and size options, and not be worried about stock-outs. Plus, you get expert guidance. What if my product is defective? We repair or replace them if they are due to any manufacturing defects, free of cost. How do I pay for my online shopping? You pay with your Credit Card, Debit Card or through ICICI Net Banking. Is it secure? Yes. Shopping at www.wildcraft.in is 100% safe. Credit card payments are processed through the ICICI Payseal payment gateway. ICICI is one of the biggest and most trusted banks in India. Internet Banking and other payments are also processed through Payseal. Payseal uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Furthermore, Payseal also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her. You can be assured that www.wildcraft.in offers you the highest standards of security currently available on the Internet so as to ensure that your shopping experience is private, safe and secure. What credit cards are supported? We accept all MasterCard and VISA Credit cards. We also accept VISA and Master Debit cards. Do you accept international credit cards on Wildcraft? Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders. We accept all Master and VISA credit cards. Can I pay through cheque and DD? Yes we accept 'at par' cheques & DD. You need send the 'at par' cheque or DD to Wildcraft addressed to, Head - Stores, #43, BSVN Complex | Uttarahalli Main Road Bangalore | 560061 Please note that the dispatch will be done only after the cheque / DD gets encashed. Can I cancel my order? Yes you can. However, once paid for, your order cannot be cancelled. What is a coupon code? Well, it is actually another reason why you should shop online. In e-commerce and online shopping a coupon code (aka e-coupon or digital coupon) is a code, consisting of letters or numbers that consumers can enter into a promotional box on a site's shopping cart checkout page to obtain special offers on their purchase, such as a percentage off purchase, or cash offs. How do I use a coupon code? Just enter the coupon code in the Coupon Code box under payment option. You cannot part redeem it. However, additional payments can be made via other payment options. Where can I find a Wildcraft retail store near me? Presently we have 16 stores across 4 cities – Bangalore, Chennai, Hyderabad and Pune. How much will shipping cost me? FREE shipping within India International consignments will be paid for as per the following grid: Rs. 1500 per order consisting up to 3 pieces How long will it take to receive my products? We ship through reputed national and international courier services. Your products will be delivered within 3 working days of online purchase. How can I track my order? Your consignment number will be sent for you to track. Alternatively you can mail your order number to info@wildcraft.in for details. Is shipping covered in repair and replace? No. 25-year warranty! Joking? No. We are serious. Wildcraft offers a 25 year warranty for its Signature Series products in line with rolling-out state-of-the-art products and reinforcing international quality standards. The warranty covers manufacturing defects only, and does not cover normal wear and tear, and rough use. All other products carry a 5 year carry-in warranty. What is the 5-year warranty? Wildcraft offers 5 year carry-in warranty across the board against manufacturing defects only (not against normal wear & tear and rough use), on all Wildcraft manufactured products across the board. Any thing I need to ensure to avail the carry-in warranty? Warranty Card will need to be collected and handed over to the Wildcraft Stores for the Warranty benefit to be availed; else we will levy charges as applicable. You can also ship the warranty products to the following address at your cost: Head - Stores, #43, BSVN Complex | Uttarahalli Main Road Bangalore | 560061 As a process, we will repair or replace the same within 14 days. How do I get a refund? Products once purchased will not be taken back and refunded. We will replace the product if any manufacturing defects exist. Are rips, tears and burns covered by warranty? At Wildcraft every product is made with the same passion and care that Wildcraft is. Check our Product Care section to ensure your Wildcraft gear lasts a lifetime. Warranty however does not cover any damages suffered due to normal or rough usage. Will my Wildcraft gear be repaired or replaced? The decision is made on case-to-case basis, as per the Inspection Team assessment. How do I send my Wildcraft gear for repair? You can walk into any of Wildcraft Exlcusive Stores (with a valid warranty card). You can also ship the warranty products to the following address at your cost : Head - Stores, #43, BSVN Complex | Uttarahalli Main Road Bangalore | 560061 As a process, we will repair or replace the same within 14 days. Who pays for repair shipping? Our Warranty is a carry-in warranty. Hence the charges, if any will need to be borne by you only. How long will my repair take? As a process, our repair TAT is 14 days ex service centre. What do repairs cost? Specific to repair requests charges will apply - estimate will be given to the service center within 5 working days. Out of warranty products have a minimum repair cost of Rs.250. How can I find out the status of my repair order? Drop in a mail to info@wildcraft.in with the following details: - Service Slip number - Model number - Date of Drop - Service Centre details Mark the subject as "Repair Status". We will revert to you within 2 working days. I have a broken/missing part. Can it be replaced? Yes it can. The same is chargeable. Refer to repair cost FAQ above for charges. How are Wildcraft products any different? Our competitive positioning against international players is based on superior design, quality raw materials and wholly owned world class fabrication facility. Design : Experienced domain experts
Every Wildcraft gear is special and is designed to withstand heavy duty and rough use. However, you should take proper care of the same to ensure your Wildcraft gear lasts a lifetime. Click Product Care to find out more. |
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Tents
Backpacks
Sleeping bags
Stoves
Fleece Garments
Wildcraft gear is built to last a lifetime. But to ensure the same you need to take proper care of your equipment.
You should take time to inspect and clean your gear after each use, and pack up your gear carefully in order to prepare for its use in your next trip.
At the end of a long day you'll want your tent to be clean, comfortable and able to adequately protect you from the elements.
Follow the Tent Care suggestions below and you'll have a tent that will give you years of service because you take care of it. Initial Care When you get a new tent, always open it and set it up before you take it out in the wild. This accomplishes two things; you get to practice setting up your tent at a leisurely pace, without the pressure of an approaching storm or darkness causing you to rush and possibly damage your tent or set it up improperly, and it gives you the opportunity to apply sealer to all the seams. Yes, manufacturer's seal the seams but you'll appreciate the extra peace of mind you'll gain knowing you sealed them as well, and you'll appreciate not getting wet inside your tent during a storm. It's a small investment of time that will yield a large return for you. Proper Storage Let's face it, unless you're camping every weekend or hiking around the country, your tent will spend the majority of its life in storage. Proper storage will help extend the life of your tent.
Wash your tents to lengthen their lifespan.
Rain Fly
Sleeping bags You should only wash a sleeping bag when absolutely necessary; just a couple of times over the life of the bag. Bag insulations are fragile and their performance can be adversely affected if not washed correctly.
Down fill bags Down bags should be dried thoroughly at a MEDIUM heat setting. Pull the bag out during the drying process and "break up" the wet clumps of down so that they can dry completely. Be careful when pulling the clumps apart so you don't damage the down. Make sure the bag is completely dry to avoid mildew. This could take 2-3 hours. Synthetic fill bags Synthetic fibers won't clump together during washing like down so there aren't any clumps to break apart while drying. We recommend adding a fabric softener to the final rinse cycle to retain the aesthetics of synthetic fibers. Dry at a LOW heat setting and make sure the bag is completely dry. Storage
Stoves All your outdoor gear is as good as you take care of the gear and the camping stove is no exception. Read The Directions A very simple piece of information, but very few people read the directions on how to use or maintain a camping stove correctly. Make sure you know how to use the camping stove correctly. Ask The Salesperson If you are purchasing the camping stove from a retailer, ask the salesperson if there are any special hints on how to use and maintain the camping stove correctly. Try It Out At Home and Maintain It At Home Learn how to maintain the camping stove at home and in advance, not on the trail. Use Fresh Fuel Never use old fuel as it might be contaminated. Never take the chance if you smell an odor when the camping stove is lit. Use the Recommended Fuel From The Manufacturer Always find out why the manufacturer suggests to use a certain type of fuel. It might be that other types of fuel can shorten the life of the camping stove or could possibly clog the burner of the stove. Clean the Camping Stove Clean the camping stove properly after every use. Bring Spare Parts and Maintenance Kit Bring along any spare parts that might be needed as well as a maintenance kit to fix the camping stove. The manufacturer will possibly suggest any tools that might be needed to repair the camping stove. Taking care of the camping stove in advance will add to your camping enjoyment. Don't forget to learn how to maintain your camping stove correctly because incorrect methods might damage your camping stove. Please follow washing and product care instructions that come with the product. Here are a few general instructions:
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Tents
Backpacks
Stoves
Please check the manuals that come with your equipment for exact instructions.
We are providing a general guide to ensure that you are using your gear – the right way.
All we want is for you to have an enjoyable and hassle-free experience.
Pitching tents - How to set up a camping & hiking tent Pitching a tent begins with finding the best tent location available to determine where and how to pitch a Tent. The method of setting tents up will depend on your tent type, so the first thing to do is to read your tent manuals for exact instructions. Finding an ideal location
2. Tent location should be higher than the vicinity to prevent water from entering. 3. Avoid mountain and hill tops (high winds and lightening) as well as low lying areas (water logging during rains). 4. Find a location surrounded by natural obstacles – it will provide barriers to the sun, wind and rain. Trees and rocks are ideal. 5. A source of water (streams, rivers, etc.)in the vicinity is useful for cleaning up and washing dishes. Pitching a tent
2. Make sure the tent has been pitched firmly and evenly to withstand high winds. 3. Determine the wind direction and make sure your tent doors and vents are aligned along the direction of the wind. This will aid ventilation and prevent condensation. Cooking area
2. Never cook inside your tent. It can lead to hazards like fire and carbon monoxide poisoning, besides damaging your tent. Waterproofing Surviving a rain storm is an art form in the wilderness. If your rain fly is properly secured on your tent and all your windows are zipped up you should be able to withstand some downpours. If the rain is heavy, you may want to tie the sides out to make the rain fly tauter. The guy lines can be staked to the ground or to nearby trees (this is what that extra nylon rope is for that came with your tent originally). A cheap plastic tarp can also be a lifesaver in these kind of weather conditions. String up the tarp above your tent for added protection. Neoprene seam sealant is a great tool for preparing for the rain in advance! Stuff Sacks: Having to cram a dusty hot tent into a tight flimsy bag and potentially damage to the tent. If the original storage bag falls apart or is way too, tight of a fit, you may want to find a big old zipper sack. A duffel bag or old garment bag works. These can be found easily at any thrift store or sporting goods store. Precaution Remember not to store food in your tent if you are camping in a Wildlife park or in a Forest area. Bears and wildlife have a great sense of smell. Plus cook downwind or away from your tent all together. In the middle of the night after a long day hike, you are finally getting some much needed sleep and nothing worse than having a bear rip through that thin tent wall after a left over energy bar. No toothpaste, no deodorant, no lip balm, NOTHING that has a scent. The old adage, "Take care of your equipment and it will take care of you" is an important truth to live by for campers, hikers and backpackers. Throughout a long day of hiking, you'll want your backpack to be well-fitted, comfortable and able to withstand the constant punishment of scraping tree branches, rubbing against rocks and enduring the elements, whether they be harsh sunlight, torrential rain or blinding snow. Follow the Gear Care suggestions below and you'll have a backpack that will take care of you and give you years of service because you take care of it. Pack Carefully Taking the time and effort to properly and carefully place items, especially sharp or hard-edged items such as a stove, cookware or tent stakes, within the pack will benefit you in more ways than just maintaining your backpack. Distributing the load equitably will help your pack stay balanced, making it easier and more comfortable on your back as you are hiking. Making sure you pack those hard-edged and sharp items carefully will avoid having them poke you in the back while wearing the pack, but will also keep them from poking into the backpack material and causing wear spots or, even worse, ripping holes in the backpack. Carry a Small Repair Kit When NASA launches a space shuttle they have redundant back-up systems in place, just in case a primary or even secondary system should fail. As we trek out into the wild, it would behoove us to have at least some small ability to make repairs while in the great outdoors. Bring along a couple of extra clevis pins and split rings, a heavy duty sewing needle with upholstery thread, a small can of silicone spray and a roll of universal patching material, otherwise known as duct tape. Keep the Inside Clean It can happen to the best of us; no matter how careful we try to be, we find food items spilling into the pack, or something melting and making a sticky mess when it escapes a badly sealed zip-lock bag. As soon as you discover such a problem, clean it immediately and as thoroughly as possible. Food particles or liquid stains can cause the pack fabric to wear prematurely. Almost as bad; if you set the backpack down and take an afternoon nap, you could awake to ants or worse crawling into and through your pack, enjoying the snack you left for them. When returning from a hike, empty the pack completely, shake all the loose items out and, if needed, wipe down the inside with a damp cloth to remove crumbs or stains. Keep the Outside Clean On the trail, be careful of tree sap, plants that secrete liquids or even the rare occurrence when your backpack becomes ground zero for bird droppings. At the first sign of any type of stain, use a damp cloth to clean off as much as possible to minimize damage to the pack fabric. Back home use a mild soap to thoroughly clean any stains, but be careful not to ruin the fabric's waterproof coating. Dry completely in a cool, airy place to avoid dampness causing mildew. Perform Regular Maintenance Take care of problems while they are small and, preferably, while you're at home. Sew any small rips or tears, patch any worn areas of fabric and tape seams that may be loose. Check high-stress points such as the hip belt, suspension stabilizers and shoulder straps for wear or separation. Keep zippers clean and free of obstructions such as stray threads or items that could damage the teeth, and spray with silicone spray to keep them easy to zip and unzip. Store The Backpack Properly Keep your backpack in a cool and dry storage area to keep mildew from forming and to extend the life of the waterproof coating on most packs. Camping Stove Safety The best way to learn about a new camping stove is to read the manual that came with it. Once you've done your reading, practice lighting your camping stove in the backyard before you take it into the backcountry.
Refueling
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Warranty
Secured Shopping
Shipping Info
25 year warranty
Wildcraft offers a 25 year warranty for its Signature Series products in line with rolling-out state-of-the-art products and reinforcing international quality standards. The warranty covers manufacturing defects only, and does not cover normal wear and tear, and rough use.
Warranty Card will need to be collected and handed over to Wildcraft Stores for the Warranty benefit to be availed; else charges as applicable will apply.
5 year warranty
All other products carry a 5 year carry-in warranty against manufacturing defects only (not against normal wear & tear and rough use).
Wildcraft offers a 25 year warranty for its Signature Series products in line with rolling-out state-of-the-art products and reinforcing international quality standards. The warranty covers manufacturing defects only, and does not cover normal wear and tear, and rough use.
Warranty Card will need to be collected and handed over to Wildcraft Stores for the Warranty benefit to be availed; else charges as applicable will apply.
5 year warranty
All other products carry a 5 year carry-in warranty against manufacturing defects only (not against normal wear & tear and rough use).
Shopping at Wildcraft.in is 100% safe. Credit card payments are processed through the ICICI
Payseal payment gateway. ICICI is one of the biggest and most trusted banks in India.
Internet Banking and other payments are also processed through Payseal.
Payseal uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Furthermore, Payseal also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her.
You can be assured that Wildcraft.in offers you the highest standards of security currently available on the Internet so as to ensure that your shopping experience is private, safe and secure.
Internet Banking and other payments are also processed through Payseal.
Payseal uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Furthermore, Payseal also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her.
You can be assured that Wildcraft.in offers you the highest standards of security currently available on the Internet so as to ensure that your shopping experience is private, safe and secure.
Wildcraft offers FREE SHIPPING in India on all its products.
We ship our products through reputed national and international courier service providers. Your products will be delivered within 3 working days of online purchase.
International consignments will be paid for as per the following grid:
Rs.1500 for first product per transaction
Rs. 300 for every additional product per transaction
We ship our products through reputed national and international courier service providers. Your products will be delivered within 3 working days of online purchase.
International consignments will be paid for as per the following grid:
Rs.1500 for first product per transaction
Rs. 300 for every additional product per transaction
