What is Wildcraft?
Wildcraft is India's leading Adventure Equipment & Outdoor Gear Company. In this business for more than a decade and a half, and with over a half-million satisfied customers, users find our gear to be aesthetic, durable and functional.

Which country is Wildcraft from?
Wildcraft is India's first and largest outdoor-gear retail chain. Started and headquartered at Bangalore, Wildcraft, despite its Indian pedigree, today is known as an international brand owing to its superior quality, functionality and design. 

Are Wildcraft products for me?
Our gear currently caters to adventure aficionados, the armed forces, corporate, multi-purpose travel, campuses, casual travelers... we can go on and on - basically everybody who care to spice up their life with a pinch of outdoors and adventure. All we want to do is to quench that thirst for adventure in you. 
All you need to say is Wildcraft.

Who are the founders?
You!
Wildcraft started in a small garage in the year 1992, to cater to the growing demands for quality adventure and outdoor equipment. We have come a long way since then and over the years have added over 100 designs to suit varied needs.

Wildcraft does not have a store in my city?
Wildcraft is already available at exclusive stores in Bangalore, Chennai, Hyderabad and Pune. Additionally, select ranges are available in key Indian cities through modern trade chains like Central, Brand Factory, Lifestyle, Globus, Witco etc., as well as other leading stores across India.
Also with online shopping option available now, you can now have a shopping experience that does not involve traffic lights, pollution and parking hassles and gives access to the entire Wildcraft Gear range at (literally!!!) your fingertips. 

Why should I shop online?
Well, you get to see latest gear rollouts, avail special offers, coupons and other options. You also get to select colour and size options, and not be worried about stock-outs. 
Plus, you get expert guidance.

What if my product is defective?
We repair or replace them if they are due to any manufacturing defects, free of cost.

How do I pay for my online shopping?
You pay with your Credit Card, Debit Card or through ICICI Net Banking. 

Is it secure?
Yes.
Shopping at www.wildcraft.in is 100% safe. Credit card payments are processed through the ICICI Payseal payment gateway. ICICI is one of the biggest and most trusted banks in India. Internet Banking and other payments are also processed through Payseal.

Payseal uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. 
Furthermore, Payseal also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her. 
You can be assured that www.wildcraft.in offers you the highest standards of security currently available on the Internet so as to ensure that your shopping experience is private, safe and secure. 

What credit cards are supported?
We accept all MasterCard and VISA Credit cards.
We also accept VISA and Master Debit cards. 

Do you accept international credit cards on Wildcraft?
Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders. We accept all Master and VISA credit cards. 

Can I pay through cheque and DD?
Yes we accept 'at par' cheques & DD. 
You need send the 'at par' cheque or DD to Wildcraft addressed to, 
Head - Stores, 
#43, BSVN Complex | Uttarahalli Main Road 
Bangalore | 560061 

Please note that the dispatch will be done only after the cheque / DD gets encashed. 

Can I cancel my order?
Yes you can. 
However, once paid for, your order cannot be cancelled. 

What is a coupon code?
Well, it is actually another reason why you should shop online.
In e-commerce and online shopping a coupon code (aka e-coupon or digital coupon) is a code, consisting of letters or numbers that consumers can enter into a promotional box on a site's shopping cart checkout page to obtain special offers on their purchase, such as a percentage off purchase, or cash offs. 

How do I use a coupon code?
Just enter the coupon code in the Coupon Code box under payment option. 
You cannot part redeem it. However, additional payments can be made via other payment options. 

Where can I find a Wildcraft retail store near me?
Presently we have 16 stores across 4 cities – Bangalore, Chennai, Hyderabad and Pune.

How much will shipping cost me?
FREE shipping within India
International consignments will be paid for as per the following grid:
Rs. 1500 per order consisting up to 3 pieces

How long will it take to receive my products?
We ship through reputed national and international courier services. Your products will be delivered within 3 working days of online purchase.

How can I track my order?
Your consignment number will be sent for you to track. 
Alternatively you can mail your order number to info@wildcraft.in for details.

Is shipping covered in repair and replace?
No.

25-year warranty! Joking?
No. We are serious.
Wildcraft offers a 25 year warranty for its Signature Series products in line with rolling-out state-of-the-art products and reinforcing international quality standards. The warranty covers manufacturing defects only, and does not cover normal wear and tear, and rough use.
All other products carry a 5 year carry-in warranty.

What is the 5-year warranty?
Wildcraft offers 5 year carry-in warranty across the board against manufacturing defects only (not against normal wear & tear and rough use), on all Wildcraft manufactured products across the board.Any thing I need to ensure to avail the carry-in warranty?
Warranty Card will need to be collected and handed over to the Wildcraft Stores for the Warranty benefit to be availed; else we will levy charges as applicable. 

You can also ship the warranty products to the following address at your cost: 
Head - Stores, 
#43, BSVN Complex | Uttarahalli Main Road 
Bangalore | 560061 
As a process, we will repair or replace the same within 14 days.

How do I get a refund?
Products once purchased will not be taken back and refunded. We will replace the product if any manufacturing defects exist.

Are rips, tears and burns covered by warranty?
At Wildcraft every product is made with the same passion and care that Wildcraft is. Check our  Product Care  section to ensure your Wildcraft gear lasts a lifetime.
Warranty however does not cover any damages suffered due to normal or rough usage.

Will my Wildcraft gear be repaired or replaced?
The decision is made on case-to-case basis, as per the Inspection Team assessment.

How do I send my Wildcraft gear for repair?
You can walk into any of Wildcraft Exlcusive Stores (with a valid warranty card). 
You can also ship the warranty products to the following address at your cost : 
Head - Stores, 
#43, BSVN Complex | Uttarahalli Main Road 
Bangalore | 560061 
As a process, we will repair or replace the same within 14 days.

Who pays for repair shipping?
Our Warranty is a carry-in warranty. 
Hence the charges, if any will need to be borne by you only.

How long will my repair take?
As a process, our repair TAT is 14 days ex service centre.

What do repairs cost?
Specific to repair requests charges will apply - estimate will be given to the service center within 5 working days. Out of warranty products have a minimum repair cost of Rs. 250.

How can I find out the status of my repair order?
Drop in a mail to info@wildcraft.in with the following details: 
- Service Slip number 
- Model number 
- Date of Drop 
- Service Centre details 
Mark the subject as "Repair Status". 
We will revert to you within 2 working days.

I have a broken/missing part. Can it be replaced?
Yes it can. The same is chargeable. Refer to repair cost FAQ above for charges.

How are Wildcraft products any different?
Our competitive positioning against international players is based on superior design, quality raw materials and wholly owned world class fabrication facility.
Design : Experienced domain experts

• Design superiority through internationally qualified domain experts and in-house design lab.
• Ergonomic design ensures less chances of injury.

• Products made with superior heavy-duty fabric, heavy duty webbing and bonded thread, sewn on imported heavy duty sewing machines.
• Usage of quality buckles, accessories and zipper mechanism.

• State of the art 25,000 sq ft own production facility complimented with an international supply chain
• Vintage and highly skilled work force